Privacy policy

The project values the confidence the users of the web page put in us. We are conscious of our responsibilities and we are committed to the confidentiality of your personal data. Personal data includes any information that directly or indirectly refers to a physical person. Handling of personal data includes any action (operation) or series of actions (operations) carried out with or without the use of data automation tools, including the collection, recording, organization, alteration (updating, modification), extraction, use, transfer (dissemination, delivery, access), anonymization, interception, deletion and elimination of personal data.

Information Gathered

 When a user makes a purchase of any product or service involving the placing of individual candle(s) or group candle(s), as well as letters to God, the user of the website provides the following information:

  • Name and surname (required)
  • Email (required)
  • Telephone number
  • Domicile (address, city, country)

The project gathers statistical data on the IP addresses of visitors to the site. We use this information to identify and resolve technical problems and to monitor the legality of financial transactions made on the website.

Any other information not mentioned above (purchases and orders, navigators and operating systems used, etc.) is subject to strict confidentiality and will not be disclosed.

The project uses the data provided by its users for the following purposes:

  • To process purchases of products or services offered on the website;
  • To contact users of the website, as well as to send users photographic reports of the work completed;
  • To deliver products ordered by users of the website;
  • To process and receive payments;
  • To provide technical assistance to users in the event of problems navigating the website or processing payment for an order or service.

Use, Storage, and Sharing of Information

The use, storage and sharing of a user's personal data is not restricted by any time limitations, where permitted by law, including personal data that is obtained through the use of automated data collection systems or without the use of such systems.

Users who make a purchase on the website agree that the project may transmit personal data to third parties, in particular, to courier services, mail services, and telecommunications operators, with the exclusive aim of fulfilling an order that the user has made on the website, including delivery of the product.

The project takes all logistical and technical means necessary to protect users' personal information against illegal or casual access, deletion, modification, interception, copying, dissemination, or other illegal acts committed by third parties.

 Return Policy

 A user who purchases any product or service from the project agrees that no products or services may be returned or exchanged once purchased. For their part, the project guarantees that every order will be processed with great care and that each product will be subject to thorough control with respect to defects, whether visible or hidden.

 Contact Information

The project is available to provide assistance with any issue or concern related to the services offered on the website

Address: Temple of the Holy Sepulchre, Saint Helena Street, Christian District, Old City, Jerusalem